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Satisfaction survey of industrials customers 2023

Le 16 oct. 2023

Satisfaction survey of industrials customers 2023

This year, we interviewed 81,5% of our industrials customers in the summer summer 2023 to measure their satisfaction.

Realised every two years, this survey aims to:

  • measure our reputation;

  • evaluate the level of customer satisfaction with regard to our services and commercial relation;

  • identify practical improvement actions.

This year, the customers satisfation was estimated to 98% against 96% in 2020.